Return Policy

We do everything possible to satisfy you. If an item does not meet your expectations, you have a period of fourteen (14) calendar days after receiving your package to request a return.

After this period, the delivered items will be deemed compliant and accepted, and Maïcha reserves the right to refuse a refund.

We do not offer standard exchanges. If you wish for a different size, model, or color, simply place a new order on the website and send us a return request via email at contact@maicha-kids.com for the item(s) you wish to return.

Items must be returned in their original packaging and condition, unused, unwashed, and with the tags still attached. Any item returned that does not comply with these conditions or is damaged will not be accepted for return.

Return Procedure:

Before any return and to exercise your right of withdrawal, please send us an email via our contact form indicating your order number. Without this, Maïcha reserves the right to refuse a refund.

Return shipping costs are the responsibility of the customer.

The responsibility for the returned package remains with the customer until it is delivered to us (the tracking status of the carrier is authoritative). In the event of loss or damage to the returned package, we will not be able to process the refund, and the customer will need to file a claim directly with their carrier using their tracking number.

Your package should be sent to the address we will provide via email.

Please note that if you do not follow the return procedure, we will not be able to issue a refund.

The refund will be processed within a maximum of fourteen (14) days following the receipt of the products.

Upon receipt and after checking your package, we will proceed with the refund for the returned item(s) through the same payment method you used for your initial order.

Likewise, in case an ordered item becomes unavailable after the order confirmation, Maïcha commits to refunding the concerned item as soon as possible using the payment method you used to complete your order.

If you wish to exchange the item for a different color, size, or model, you can place a new order directly on the website without waiting for the refund process to be completed.

We do not retain your payment details after a transaction.

For any questions, we are happy to help. You can contact us by email at contact@maicha-kids.com.